Welcome to the Christmas Fabric Sales FAQ page! We’re here to help you with any questions you might have about our festive fabrics, patterns, and notions. Our goal is to make your holiday crafting experience as joyful and seamless as possible. Below, you’ll find answers to our most commonly asked questions.

Products & Ordering

What kind of products do you sell?
We specialize in all things Christmas crafting! Our product range includes exclusive Christmas-themed fabrics (like panels and Missouri Star prints), patterns for quilts and ornaments, templates, notions, and themed collections. We also offer fun selections for Kids, Halloween, and Gnomes to fuel your creative spirit year-round.
Are your fabrics suitable for beginners?
Absolutely! We cater to crafters of all skill levels. We offer a variety of patterns, from simple projects like stockings and ornaments to more complex quilt patterns. Our pre-cut panels and templates are especially beginner-friendly.
How do I place an order?
Simply browse our website, add your favorite festive items to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose your preferred payment method.

Payment

What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and convenient checkout experience.
Is my payment information secure?
Yes, your security is very important to us. We use secure encryption technology to protect all your personal and payment information during transmission.

Shipping & Delivery

Where do you ship to?
We are proud to ship our Christmas joy worldwide! However, due to current carrier limitations, we are unable to deliver to Asia and some remote areas. If you are unsure about your location, please contact us at [email protected].
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Orders typically arrive 10-15 days after shipment.
– Free Shipping: For orders over $50, shipped via EMS. Orders typically arrive within 15-25 days after shipment.
How long does it take to process my order?
Our holiday-loving team in Mesa, Arizona, processes all orders within 1-2 business days. During peak seasons or big sales, there might be a slight delay, but we always work hard to get your festive fabrics on their way to you as quickly as possible!
Will I receive a tracking number?
Yes! Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use this to follow your package’s journey right to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be completely delighted with your purchase. If you are not satisfied, you may return unused items in their original packaging within 15 days of receipt. To initiate a return, please contact our friendly team at [email protected].
Who pays for return shipping?
Shipping costs for returns are the customer’s responsibility, unless the item received was defective or incorrect. In those cases, we will gladly cover the return shipping costs.

Account & Website

Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track your order history and save your information for faster checkout next time!
I forgot my password. What should I do?
On the login page, click on the “Forgot Password” link. You will receive an email with instructions on how to reset your password securely.

Can’t find the answer you’re looking for? Our customer service elves are always happy to help!
Feel free to email us at [email protected] anytime.

Thank you for letting us be a part of your holiday crafting magic!