Ho-ho-ho, crafters! At Christmas Fabric Sales, we want every holiday crafting project to be filled with joy and festive cheer. While we strive for perfection in every order, we understand that sometimes a return or exchange might be necessary. Our friendly policy is designed to make the process as merry and bright as possible!

Our Return & Exchange Promise

We accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.

Please Note: Due to the seasonal and personal nature of some products, the following items are FINAL SALE and cannot be returned or exchanged:
  • Clearance or Sale Items (as noted on the product page)
  • Cut Fabric (sold by the yard or in precuts, as it is cut specifically for your order)
  • Digital Products (e.g., downloadable patterns or templates)
All sales on these items are final.

The Return & Exchange Process (Step-by-Step)

Follow these simple steps to request a return or exchange:

  1. Contact Us: Within 15 days of receipt, email our customer service elves at [email protected]. Use the template below to ensure we get all the info we need to help you quickly!
  2. Wait for Instructions: We will reply within 2 business days with a Returns Authorization Number (RAN) and the shipping address for your return. Please do not send anything back without this number.
  3. Ship It Back: Carefully package the unused item(s) in their original packaging. Include a copy of your original order confirmation or a note with your Order Number and RAN. Ship the package to the address we provide. We recommend using a trackable shipping service, as you are responsible for the cost and risk of return shipping.
  4. We Process Your Request: Once we receive and inspect your return, we will process your exchange or refund within 5 business days. We will notify you via email once this is complete.

Refund Timelines & Methods

We know you’re eager to get back to crafting! Here’s what to expect:

  • Refunds: will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Timing: Please allow up to 10 business days for the refund to be fully processed and appear on your account statement. The timing depends on your financial institution’s policies.
  • Exchanges: For size or color exchanges, we will ship the new item as soon as we process your return. Standard or free shipping charges will apply for the new shipment.
  • Original Shipping Costs: The initial cost of shipping is non-refundable. For free shipping orders that are returned, the value of the standard shipping fee ($12.95) will be deducted from your refund.

Damaged or Incorrect Items?

Oh dear! If your festive fabric arrives damaged or if we sent the wrong item, please contact us immediately at [email protected] with photos of the issue. We will gladly send a replacement or issue a full refund, including any shipping costs, and provide a prepaid return label if needed. We want to fix our mistakes and make it right!

Return Request Email Template

Copy and paste the text below into an email to [email protected] to get started!

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Christmas Fabric Sales Elves, I would like to request a return/exchange for my recent order. Order Number: #[Insert Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) to Return/Exchange: – [Product Name], [Color], [Size] (if applicable) – Reason for return/exchange: [e.g., wrong size, changed mind, defective] I have read and agree to the Returns & Exchanges policy. Thank you, [Your Name]

Need Help?

Our customer service elves are always here to spread cheer and answer your questions! Don’t hesitate to reach out.

Email: [email protected]
Mail: Christmas Fabric Sales | 428 Dye Street, Mesa, US 85225

Thank you for bringing your holiday crafting dreams to life with us!